NASSAU, BAHAMAS- The Utilities Regulation and Competition Authority (URCA) has ordered Cable Bahamas to pay a fine and compensate customers after it replaced eight channels in its line-up without proper notice to subscribers.
URCA recently issued its Final Determination and Order to Cable Bahamas Limited (CBL) for breaches by the company of the Consumer Protection Regulations and its Individual Operating License (IOL).
URCA stated, “On 14 June 2019, CBL replaced eight television channels, namely, USA, Freeform, TV Land, Sprout, Nicktoons, Hallmark, Independent Film Channel, and the Tennis Channel, from its REV TV line-up without giving customers the required advanced notice of the changes. Following an investigation, URCA has concluded that CBL must compensate affected subscribers with a monetary bill credit and pay a fine equal to 1.25 per cent of the total revenues from the PRIME, PRIME Extra, and PRIME Sports for the month of June 2019. “
URCA determined that Cable Bahamas had failed or refused to provide customers with a minimum notice of one month before implementing the changes that it has provided customers with information that was not accurate or true, that it had failed or refused to publish all non-price terms and conditions for a service on its website and that it had failed or refused to display on its website accurate information on all aspects for subscribing to a service.
The regulator has ordered Cable Bahamas to pay a fine equal to 1.25 per cent of the total revenues from the PRIME, PRIME Extra, and PRIME Sports packages for the month of June 2019 no later than thirty calendar days from the issuance of its Final Determination on 21 November 2019; and to compensate customers directly affected by the channel changes via a monetary bill credit in the amount and timeframe specified by URCA below.
URCA said the the compensation amounts should apply to the accounts of all impacted subscribers no later than sixty calendar days from December 6th 2019. Subscribers of REVTV PRIME will receive a bill credit in the amount of $4 per subscriber; subscribers of REVTV PRIME Extra shall receive a bill credit in the amount of $6 per subscriber. This, the regualtor said will be in addition to credits applied for PRIME and/or PRIME Sports. Subscribers of REVTV PRIME Sports will eceive a bill credit in the amount of $2 per subscriber. This will be in addition to credits applied for PRIME and/or PRIME Extra.