NASSAU, BAHAMAS — Bahamian international motivational speaker and corporate trainer Spence Finlayson announced recently the creation of the Customer Service Institute of the Bahamas (CSIB).
Finlayson, a standout customer service trainer for many years, said he felt it was time that Bahamians returned to the great customer service and warm hospitality The Bahamas was known for.
He went on to say that “with the customer landscape constantly shifting and the know-how and skills companies need more complex than ever, creating great customer service is no longer just worth considering; it’s fundamental and germane to being a better business and organization”.
The Customer Service Institute of The Bahamas, according to its founder, helps workers see the world through the customer lens.
A press release announcing the new institute read: “Our suite of training and educational programs, along with our mystery shopper program, are designed and created to support individuals and teams with the skills to deliver or manage exceptional customer service.”
Finlayson is known as the “Customer Service Evangelist “ for his unparalleled passion for service. Since 2007, he has helped organizations in The Bahamas and the wider Caribbean improve customer focus and organizational performance by measuring true customer performance using the International Customer Service Standard (ICSS).
He noted that he grew up in the world-famous Straw Market and was taught how to serve and sell to customers, visitors and guests from his late mother, Diana Finlayson, who was a straw vendor.
Finlayson said CSIB members and clients will be able to access a range of expert services to support focused initiatives through CSIB certified lectures or research via CSIB’s knowledge center.
For more information, interested parties may email phoenixinstitute@gmail.com.
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