BTC Chatbot now available on WhatsApp
NASSAU, BAHAMAS — Keeping its commitment to continuously deliver the best experience for its customers, BTC has introduced a new artificial-intelligence-driven WhatsApp virtual assistant aimed at providing customer support. The new solution is a “BTC Chatbot” that provides a number of services right in the palm of the customer’s hands.
Customers would simply add BTC’s contact center telephone number 225-5282 as a contact and begin a conversation with either “hi” or “hello”. The BTC Chabot also responds to a number of colloquialisms, including, “what’s up”, “sup”, “hey” and “how it go”.
The customer is then presented with a number of options, including Top Up, Get a Combo, Get a Plan, See my Balance, Download App, Visit Portal or Support.
BTC CEO André Foster commented on this achievement, saying: “We are focused on simplifying the process of doing business with BTC. The introduction of our WhatsApp bot plays an integral role in our overall customer experience strategy as we are enabling more customers to interact with us on a variety of zero touch platforms.
“This is a new level of convenience and support for our customers, using the WhatsApp intergenerational platform that they are all familiar with.
“We are continuing to transform as a business to meet the needs of our customers, and this is by no means the end. Stay tuned; we have more projects in the pipeline that we will share very soon.
“In addition to purchasing plans, customers can also request customer support. This provides us with real time information on what our customers need and it also helps to identify and resolve chronic pain points.
“We are in a very competitive environment and it’s important that we remain agile, nimble and always have our customers at the heart of everything that we are doing.”
BTC has been trialing its BTC Chatbot with team members for several weeks and is looking forward to expanding its capabilities in the coming months. Customers still have the option of calling the Contact Center toll free at 225-5282 to speak with a live agent.
