The Ministry of Social Services and Urban Development has embarked on a nationwide project to review and improve the services it currently offers, with the recently launched client comment kiosk system.
Minister of Social Services and Urban Development Lanisha Rolle said, 36 social services support centers and 25 urban community centers throughout the country will be equipped with the client comment kiosks.
The venture, she said, is aimed at collecting feedback from Bahamians on how the ministry can improve.
“The system will operate with a high level of independence,” Rolle said.
“It will be monitored and managed under the Ministry of Social Services and a special team, whose sole priority will be to receive and respond to comments, through inquiry and affirmative action.”
The ministry of social services has been mandated to ensure the progressive social and community development of Bahamians.
With a client population of some 10,000 annually, Rolle said, focused attention must be given to feedback.
“The purpose of the feedback system is to ensure that we keep our fingers on the pulse of our clients. The goal of the system is in tandem with our overall goal, which is to attain and maintain above average reporting of our services offered to clients,” the minister noted.
“Each kiosk will be outfitted with comment cards that can and should be completed immediately after the client has received service. The completed card should be dropped into the drop-boxes provided. They will be collected and sealed on a weekly basis by a team of officers identified by this ministry.”
The special unit team will provide a monthly report to the minister’s office for review and implementation.