SAFER AND GREENER: CG’s medical business is going paperless

SAFER AND GREENER: CG’s medical business is going paperless

NASSAU, BAHAMAS — Atlantic Medical Insurance Limited (CG Atlantic Medical & Life) is going paperless to strengthen communications and support for its medical clients, from group health members and providers to individually insured clients.

As of Monday, August 16, 2021, client access to medical information will be through the Coralisle Group Ltd (CG) Member Web Portal at

Clients will no longer receive their explanation of benefits through the postal system.

“There are multiple and overlapping reasons for taking this step to full-on electronic communications,” Beth Frazier, CG’s chief operating officer for health, said.

“First and foremost, it’s about making things more convenient for our clients. They will have secure, 24/7 access to their medical information while the change will strengthen business efficiencies to streamline and facilitate our communications with them.”

Clients can use the Member Web Portal to view their claims history, claims in process, schedule of benefits, requests for information and their active plans. All that’s required for access is their CG certificate number.

CG’s move to paperless communications underlines its continuing commitment to environmentally and socially responsible practices.

“We want to do our part in ways big and small to achieve greener, more sustainable practices; to reduce our carbon footprint and simply to contribute to a better world,” Frazier said. “It is about taking steps that benefit our clients, our employees and the community.”

In addition to its paperless initiative on August 16, 2021, CG Atlantic Medical & Life will also merge its Health and Property & Casualty Online Portals to provide clients with a consistent, convenient one-stop digital experience. This means that clients with P&C Insurance through Security and General Insurance Company Limited trading as CG Atlantic General will be able to access both medical and P&C insurance through the CG Member Portal.