NASSAU, BAHAMAS — The Bahamas Consumer Protection Commission (CPC) reported a strong recovery performance and increased public engagement in its 2025 Year in Review, recovering more than $203,000 for consumers while highlighting the need for expanded manpower to manage increasingly complex complaints.
The Commission recovered $203,676.51 from 271 consumer complaints during the year, achieving a recovery rate of 55 percent. The results underscore the CPC’s continued role in securing redress for consumers and promoting accountability across the marketplace.
Of the complaints handled, 191 cases were successfully resolved, reflecting a high closure rate and improved operational efficiency. An additional 35 cases remain open, 19 were referred for external action, and 26 matters were addressed through consumer advice and guidance, enabling early intervention and informed consumer decision-making.
“These results show that consumers are more informed, more confident, and more willing to come forward,” said Randy Rolle, Executive Chairman of the Consumer Protection Commission. “The CPC’s work in 2025 strengthened protections across the wider consumer market and reinforced accountability among businesses, ensuring fairness remains at the core of our economy.”
While total complaints declined compared to 2024, key performance indicators improved significantly. The Commission reported a higher proportion of cases closed, fewer open matters, and a reduction in cases requiring referral or advisory-only intervention. Overall, the data reflects stronger case resolution efficiency and more targeted case management in 2025 relative to complaint volumes.
CPC Operations Manager Tynnicia Davis credited staff performance for the improved outcomes while cautioning that resource limitations could constrain future capacity.
“Our small but mighty team continues to deliver results,” Davis said. “Public trust in the Commission is evident, and we are committed to ensuring that service quality and responsiveness remain high as demand continues.”
The Commission’s Complaints and Investigations Department currently operates with a staff complement of three, a structure that could present operational challenges as consumers increasingly seek timely intervention and resolution.
“We do not want to place added strain on case turnaround times, follow-ups, enforcement actions, and proactive consumer outreach,” Davis added. “In 2026, we are focused on strengthening our investigative resources, modernizing our internal processes, and enhancing how we serve the Bahamian public by ensuring consumers receive timely, transparent, and effective support.”
Looking ahead, the CPC is exploring digitization initiatives, including the development of a consumer complaints mobile application designed to streamline case submissions, improve tracking, and support data-driven decision-making. Other planned initiatives include expanded consumer education campaigns, enhanced reporting tools, and strengthened enforcement partnerships.
With continued investment in personnel, technology, and public outreach, the Consumer Protection Commission said it remains committed to meeting the needs of a growing and increasingly informed consumer base in 2026 and beyond.
