NASSAU, BAHAMAS — AMMC staff participated in a Bahamas Host course training in customer service excellence on February 1 and February 8.
Bahama Host is a training initiative designed to improve the efficiency of organizations and service professionals in the tourism sector.
Employees were eager and enthusiastic during the session. Among the topics covered were:
- Global impact.
- Personal branding “YOU”.
- Goal-setting.
- Diversity.
- Cultural background.
Providing excellent customer service means going above and beyond to make sure that customers are happy and satisfied. Additionally, it involves offering timely, pleasant service to a customer.
One must have strong communication and problem-solving skills to deliver excellent customer service.
Sessions were conducted at Fort Charlotte. As part of the training course, it was suggested that managers should also undergo training to improve morale and productivity.
Also, during the sessions, challenges were addressed, new ideas were put forward on how improvements can be made and a list of action items were created for follow-up.
Providing effective customer service training is gradual and does not end on the first day of training. As a result, onsite training will continue to be offered so that employees are aware of their role and importance in the company’s success.
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